Refund Policy

Parents/Home Subscription

You may cancel your subscription and receive a full refund of the most recent payment taken, within 7 days of the transaction.

School Subscription

Schools can apply for a refund within 14 days of invoicing for either the Phonics Lessons or Child Accounts.


All sales are final. As these are digital files, we are unable to refund customers once the purchase has been made.

Cancellation Procedure

To cancel your Phonics Hero subscription and receive your refund please email and tell us:

  • Your name
  • School name (if applicable)
  • The email address you registered the payment with
  • Your payment method
  • Your reason for cancelling