This Privacy Policy provides you with the information that must be provided under:
Our website located at www.phonicshero.com (“Website”) and the Phonics Hero Mobile Application (iOS and Android) is owned and operated by Phonics Hero Limited (collectively referred to as “Phonics Hero”, “we”, “our” or “us”). This statement (“Privacy Policy”) describes the privacy practices we have adopted with respect to personal data in operating the Website and Mobile Application. The processing of some data is essential to the functioning of Website and Mobile Application, so if you do not accept the terms of this Privacy Policy, you should not use the Website and Mobile Application.
“Personal data” – Data relating directly or indirectly to an individual from which it is practicable for the identity of the individual to be directly or indirectly ascertained.
“You” and “Your” – When used in this Privacy Policy, it includes any person who accesses the Website and submits personal data.
“Users” – Teachers and parents/guardians who register on our website become “Users”.
“Students” – “Users” may set up their students/children with accounts, which enable them to access the games and will track their performance. “Students” cannot set their own account up.
By using the Website and Mobile Application, you consent to our collection and use of your personal data as described in this Privacy Policy. If we change our Privacy Policy and procedures, we will post those changes on the Website to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it.
When a teacher or parent/guardian sets up an account with Phonics Hero on behalf of their students, Phonics Hero acts as the “data controller”.
We may collect two types of information from you: user data and usage data.
Personal data you knowingly choose to disclose, collected on an individual basis when you register on the Website for a Phonics Hero account. We collect this data either directly from a parent or via the school.
School details: school name and country.
Teacher data: name, email address, class they manage, and password.
Student data: the names, class, teacher, and school attended by the Students who will use Phonics Hero. Each student is issued an anonymous username, so the names are only collected for the ease of teacher management and monitoring. The school can anonymise the data if they wish (first names, initials, or codenames).
Parent data (only when parents sign up privately): name, email address, password, and child’s name (first name or nickname can be used).
For parents, students, and teachers, we do not collect any “special category” data deemed sensitive, including disabilities, race, ethnicity, religion, sexual orientation, political views, trade union membership, and physical or mental health.
We collect data on the time and duration of visits to www.phonicshero.com and student scores in games.
Phonics Hero is committed to safeguarding web users’ personal information regarding its collection, use, retention, security, transfer, and access. Personal data is collected by lawful and fair means and only used for lawful purposes directly related to the functions and activities of Phonics Hero. We take all reasonable steps to ensure that personal data collected and retained is accurate and protected against unauthorized or accidental access, processing, erasure, or other use.
We use Amazon Web Services (AWS) for data hosting and storage in Sydney, Australia. AWS is recognized for its expertise in protecting data. Further information regarding AWS’ privacy and security practices can be found at aws.amazon.com/compliance/data-privacy-faq and aws.amazon.com/security.
As the data controller, we will only use your personal information when the law allows us to. Typically, we will use your personal information in the following circumstances:
Phonics Hero uses the following subprocessors to provide its services. Each subprocessor is carefully selected to ensure compliance with data protection regulations, including GDPR. The subprocessors, their details, and the types of data disclosed to them are as follows:
If it is necessary to transfer your personal data to other countries, we will take reasonable steps to ensure that these subprocessors comply with GDPR and other applicable regulations.
You have the right to access the personal information we hold about you and request corrections if needed. Requests for access and correction should be made in writing via email to info@phonicshero.com. We will acknowledge your request within two working days and provide the information within one month.
If you believe there has been a breach of your privacy or our handling of your personal information is unfair, misleading, or inappropriate, you can contact us at info@phonicshero.com. We take complaints seriously and will respond promptly.
For UK residents, complaints can also be lodged with the Information Commissioner’s Office:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK
We may disclose your personal information to overseas recipients, including third-party service providers in the USA, Australia, and France. If it is necessary to transfer your personal data to other countries, we will take reasonable steps to ensure that these organizations comply with GDPR requirements.
Any changes to this Privacy Policy will be posted on this page. Please check regularly to ensure you are aware of the latest updates.