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Accessibility Statement

Phonics Hero Mobile Application and Website

This website and our mobile application are run by Phonics Hero Ltd. We are committed to making our digital services as accessible as possible for all users, including those with disabilities.

How you can use our website and mobile application

We aim to ensure our content works well with a variety of assistive technologies and built-in device accessibility features. For example, you can:

  • Use your device or browser settings to adjust colours, contrast levels, and font sizes (where supported)
  • Navigate most of the website and app using a keyboard
  • Use speech recognition software for navigation
  • Access content using screen readers such as JAWS, NVDA, and VoiceOver

Please note:

  • The interactive games within the app and website do not currently support zoom functionality or in-app font/contrast adjustments.
  • Font and contrast settings may not apply uniformly across all content, particularly within game scenes.
  • We’ve written our content in clear, straightforward language and continue to explore ways to improve accessibility across all areas.

If you need help adjusting your device’s accessibility settings, AbilityNet provides helpful guidance for a range of devices.

How accessible are our services?

Many areas of our website and mobile application are accessible, including navigation and core content. However, we are aware of limitations:

  • Some pages and interactive features may not fully meet WCAG 2.1 AA standards
  • Certain game interfaces currently do not support zoom or contrast adjustments
  • Some older PDF documents are not fully accessible to screen readers

We are working to address these limitations and welcome feedback to help prioritise our efforts.

Need content in a different format?

If you need any information from our website or app in an alternative format—such as accessible PDF, large print, audio recording, or braille—please contact us:

📧 info@phonicshero.com

We aim to respond within 2 working days.

Reporting accessibility problems

If you encounter any accessibility issues not listed here or believe we are not meeting accessibility requirements, please contact us:

📧 info@phonicshero.com

Technical details

Phonics Hero Ltd is committed to meeting the requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Our website and mobile application currently meet the Web Content Accessibility Guidelines (WCAG) version 2.1 Level A. We are aware that some areas, such as text contrast, do not yet meet Level AA requirements. Work is underway to resolve these issues, and our goal is to reach full WCAG 2.1 Level AA compliance.

How we test accessibility

The most recent accessibility review was completed on 10th December 2024 by Phonics Hero Ltd. Our testing process included:

  • Automated testing of a sample of key public-facing web pages using the WAVE browser extension
  • Manual review of interactive elements such as keyboard navigation and screen reader compatibility
  • Accessibility checks of key PDF documents using Adobe Acrobat Pro, including manual checks for reading order and colour contrast
  • Testing of our main website at www.phonicshero.com
  • Testing of our mobile apps on iOS and Android tablets

This statement was initially prepared on 6th September 2019 and last updated on 30th May 2025.