The Website/App Won’t Load the Images and Appears Offline

It may appear as if the Phonics Hero app or website is not connected to the internet and therefore images can’t download. If other apps and websites are able to connect, it’s likely to be a problem with some of the software your school/computer/app is running.

If you are using Phonics Hero in a school, please ask your IT Department to ensure your Firewall is not blocking Phonics Hero. If you’re trying to access Phonics Hero at home, check your parental control or anti-virus software is not blocking Phonics Hero.

If you’re using a firewall, anti-virus software or parental controls, add the following two URLs to your safe list:

  • https//*

Please ensure that the second URL includes *. to allow access to all of Phonics Hero’s subdomains. If you’re still having difficulties, contact your IT specialist or send us an email at

Author: Phonics Hero

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