The App is Frozen

“My app has frozen and I am unable to click anything.”

Update the App:

Firstly, ensure you have updated our app. If you are using the current app and it has still frozen, you will need to Force Quit the app:

iPad:

  • Double click the home button
  • Swipe up to close the Phonics Hero app

Android tablet:

  • Open the Settings app
  • Choose ‘Apps’
  • Touch the ‘Runnings’ tab to view ‘Active Apps’
  • Touch the ‘Stop’ or ‘Force Stop’ button

…and then try again.

Author: Phonics Hero

Still need help? Contact us at info@phonicshero.com.
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