My Subscription Hasn’t Worked — What Should I Do?
If you’ve paid for Phonics Hero but your subscription isn’t being recognised, or access has stopped working, try the steps below in order. Most issues are resolved by Step 1.
Step 1: Tap “Restore Purchases”
This re-checks your purchase with the App Store or Google Play and reapplies your subscription. It resolves most subscription issues. If it works, you’re done.
Step 2: Check your subscription is active
Make sure the subscription status is still showing as “Active” with a future renewal date in your device settings.
iPhone/iPad: Settings app › your name at the top › Subscriptions › Phonics Hero
Android: Google Play Store › tap your profile icon › Payments & subscriptions › Subscriptions › Phonics Hero
If the subscription has expired, been cancelled, or a payment has failed, you’ll need to resubscribe or update your payment details directly with Apple or Google.
Step 3: Delete and reinstall the app
If the subscription looks active in your device settings but still isn’t working in the app, delete and reinstall Phonics Hero from the App Store or Google Play. Sign back in, then tap “Restore Purchases” again.
Step 4: Still not working? Contact us
If none of the above works, please forward your payment receipt to info@phonicshero.com. You can find your receipt in the email inbox linked to your Apple ID or Google account. Search for “Apple” or “Google Play” around the date of purchase. The receipt contains everything we need to look into your account quickly.
